Our typical production time is 15-20 business days, though we recommend slightly overestimating to allow for any unforeseen delays. Rest assured, we will keep you updated on the progress of your rug, and you can even request photos or videos once production is complete.

Since each rug is custom-made and involves high production costs, we do not offer warranties. However, our quality assurance team carefully inspects each piece before shipping. You may also request photos or videos of your finished rug before it is shipped.

You can submit your design via the Upload File button on the product page or through our Support chat. Our team will work closely with you to ensure your design is brought to life.

Custom rugs are non-returnable unless they meet the criteria outlined in our return policy. If you need to initiate a return or have any concerns, please reach out to us via chat or at support@theruglab.store for assistance.

We offer free standard shipping and paid express shipping to all customers outside of Singapore. For customers within Singapore, we provide free shipping. All shipping options are fully insured.

Yes, we accommodate bulk or wholesale orders, as well as special requirements or larger-sized items.
Please contact us via chat or email us at support@theruglab.store to discuss your specific needs.